FAQ

TYPE THE FAQ HERE

POLICES

No extra guests

We ask that you please do not bring any additional guests to your appointment. Your stylist is delivering a personal, hands on service and we want to be able to accommodate you with the right time and attention.

No food indoors

Please respect the workspace, help us keep it clean! We ask that you do not eat food inside the salon.

No profanity

TLC is a professional environment, please refrain from using profane language in the salon. We strive to come in with a great attitude and healthy conversation every day—we hope you do the same.

Enjoy mindfully

You are welcome to enjoy your music, films, and other forms of media while in the salon. We ask that you are mindful of others around you. Please use your headphones or earpiece during this time.

Cancel responsibly

In the event of a cancellation, please do so at least 24 hours before your appointment and reschedule for a later date. Both actions are mandatory to avoid being charged. No show, no call clients will be billed the full amount (100%) of the service booked and will not be allowed to book a future appointment online until payment has been made.

No tardiness

We understand that things happen, please give us a quick heads up if you are running late for your appointment. Please note that after 15 minutes, we may have to reschedule you.

No children

For the insurance and safety of minors, TLC Natural Hair cannot host children in our salon. We are unable to entertain them and cannot guarantee their safety on salon premises.

Deposit

A deposit of $50 is mandatory with all services. This amount will be deducted from your total cost at the end of service. Ex: if your service is $100, after you have paid the deposit you will only owe $50 at the end of service. Client has 24 hours after booking to receive a full refund on their deposit.