Salon Concierge
Job Type: Part time
Department: Administrative
Compensation: $17.20 - $21
Position Overview
The salon concierge is the first and last point of contact for clients and is therefore primarily responsible for the first impression of the salon. Your role is very important because you ensure a positive client experience upon arrival and throughout their visit. You will greet every client with a smile and a warm welcome. You are also responsible for assisting the stylists and the salon in general whenever the need arises.
Guest services
Warmly greet clients upon arrival, making them feel comfortable and valued
Providing beverage and snack service to clients
Schedule, confirm, and reschedule client appointments via phone and online systems
Answer incoming calls and provide information about salon services and pricing
Check and respond to all messages via phone, email or social media platforms
Process client check-ins, verify appointment details, and handle payment transactions
Stay updated on all salon services, packages, and product offerings
Promote and sell salon retail products to clients
Keep the reception area clean, organized, and well-stocked
Coordinate with stylists and other staff to ensure smooth client flow and service delivery
Housekeeping
The cleanliness of the salon is of paramount importance.
Sweep, mop and sanitize the salon throughout the day
Restock as needed
Do the laundry to ensure clean towels and capes are available
Clean, organize and refill shampoo station
Replenish stylist products as needed
Replenish retail shelves
Inventory tracking and management
Hairstyling
Assist with shampooing clients when stylists fall behind
Preparing detoxes
Mixing/Applying colour, treatments
Attending to clients under dryer when stylists are occupied
Sanitize and disinfect tools
Styling clients when stylists are occupied
Finishing clients when stylists are occupied
Requirements
Ability to provide friendly, professional and attentive service to clients
Clear and effective communication both verbally and in writing
Efficiently manage appointment schedule and client details
Proficiency in using salon management software
Possess Intermediate computer skills
Ability to confidently promote salon services and retail products
Teamwork ethics
Ability to multitask
Ability to stand for long hours
Ability to work within time constraints to meet service standards
Willingness to learn and be coached
This Job description is not all inclusive and certain activities, duties or responsibilities may be required of the employee as needed.
How to Apply
Interested candidates please submit your resume below. Please include a brief cover letter detailing your experience if any, and why you would be a valuable addition to the Tresses Locs & Coils team.